The UAE-exclusive telecommunication company, du, provides mobile, internet, and business solutions. The firm was founded in 2006 and has been actively involved in the development of the UAE telecom industry. The main office is situated at Al Salam Tower, Dubai Media City, which serves as the company’s corporate and operational center. It has more than 500 employees and is assisted with four other offices in Dubai and one in Abu Dhabi, a call center in Fujairah, and several storage facilities all over the country. Let’s check out more details about du.
Du Office Locations in Dubai
To meet its customer’s demands effectively, du has established several locations in the UAE. The major locations include:
- Al Salam Tower, Dubai – du’s main office doing corporate operations,
Map: https://maps.app.goo.gl/e3jwhFG51xiDmN2g8 - Academic City, Dubai – Catering to the needs of the growing area of students and professionals.
Map: https://maps.app.goo.gl/9K1Q7QVgrnAR2naQ8 - Lotus Plaza, Dubai – A major office that supports customer service and retail activities.
- Hamdan Street, Abu Dhabi – Providing business and personal telecommunication solutions.
Map: https://maps.app.goo.gl/WuGmUr6nj7gi6Fkv9 - Fujairah Call Centre/Back Office – Directed at customer support.
Map: https://g.co/kgs/qu255kk
du has more than 52 shops in its network that customers can locate us. It also has 10,000 authorized dealers, and other partners. Along with this, a website shop is available, thus providing its service to its 7.24 million mobile customers very easily.
Du Office Timings & Working Hours
Knowing the work timings of the Dubai head office can help you plan your visit to the office.
- Regular Working Hours: Sunday to Thursday, 8:00 AM – 5:00 PM
- Weekend & Holidays: Fridays and Saturdays; Public holiday timings may vary.
- Customer Service Timings: Some locations may have du customer service counters with extra hours.
How to Book an Appointment at Du Office?
To dodge anxiety related to long times of waiting before service, du has come up with an online appointment booking system. Here is what you need to do to book a visit:
- Visit the du Website: Enter the section for appointment booking.
- Choose Your Service: Indicate the service you need.
- Pick a Time Slot: The best date and time are formed through a selection.
- Receive Confirmation: Notification will either come as an email or SMS.
You are also allowed to walk in, but to reduce waiting time, it is recommended to book an appointment.
Services Offered at the du Head Office
The main services available at the du head office are for both personal and business customers. The following are some of the key services available:
For Individual Customers:
- New Mobile and Internet Subscriptions
Clients can subscribe at the du head office to mobile services and internet options according to their demand. - Bill Payments and Account Management
The office aids with the payment of bills, account queries, balance checks, and other financial transactions concerning du services. - Technical Support and Troubleshooting
Customers experiencing technical issues like mobile devices, internet connectivity, or du services can receive help from the technical team. - SIM Card Replacement and Activation
New SIM cards, irrespective of being lost, damaged, or an upgrade, can be facilitated by du’s team. - Complaint Resolution and Feedback
Customers can voice concerns, provide feedback, or seek help in resolving issues through du’s special customer service representatives. - Mobile Number Portability Services
If you like to keep your current mobile number while moving to du from another network, the head office will help and make the process simple. - Roaming and International Call Plan Activation
Whether you’re outside the country or need a better plan for international calling, du’s tailor-made plans can be set in the head office.
Technical Support and Troubleshooting
Customers experiencing technical issues like mobile devices, internet connectivity, or du services can receive help from the technical team.
- SIM Card Replacement and Activation
New SIM cards, irrespective of being lost, damaged, or an upgrade, can be facilitated by du’s team. - Complaint Resolution and Feedback
Customers can voice concerns, provide feedback, or seek help in resolving issues through du’s special customer service representatives. - Mobile Number Portability Services
If you like to keep your current mobile number while moving to du from another network, the head office will help and make the process simple. - Roaming and International Call Plan Activation
Whether you’re outside the country or need a better plan for international calling, du’s tailor-made plans can be set in the head office.
du’s Values and Ethics
du is a trustworthy telecommunications company. It operates by strict rules of conduct and integrity. Principles of the business ethics of the company are:
- Data Privacy & Security: Preservation of client data from external threats via state-of-the-art security.
- Transparency & Compliance: Compliance with UAE telecom rules is seriously.
- Fair Competition: Promotion of healthy market competition and ethical business practices.
- Customer-Centric Approach: Trust in the quality of the services delivered, that customer satisfaction is the result of dependable performance and support.
Corporate Governance
The company is publicly listed in the Dubai Financial Market (DFM). It must meet the requirements for the disclosures and listing by the Emirates Securities and Commodities Authority (ESCA) and DFM. The company has made clear its organization and the achievements in the annual report and corporate governance report. Du is keen to maintain a good relationship with the media and will therefore ensure that it provides complete and timely information concerning any developments in the business.
Facilities & Amenities at Du Head Office
The head office of du is arranged in a manner that saves your time and energy by giving you all the necessary facilities, such as:
- Parking: Many parking spaces are available for customers.
- Waiting Areas: Waiting areas are well furnished with sitting arrangements along with refreshments.
- Accessibility: Facilities for people with disabilities including wheelchair access.
- Wi-Fi: Free Wi-Fi for people visiting while they are waiting for their services.
- Business Support: Special rooms provided for businesses and meetings.
Alternatives to Visiting the Head Office
Even if you cannot go to the du head office directly, there are still many other ways you can access it:
du Online Services:
- Manage your account via the du website.
- Pay bills, renew plans, and get support online.
du Mobile App:
- Available on iOS and Android.
- Offers bill payment, customer support, and service requests.
Customer Care Centers & Kiosks:
- Available in major malls and business centers across the UAE.
- Some services can be completed at these locations without visiting the head office.
du Hotline & Virtual Assistance:
- 24/7 customer support via phone.
- AI-powered chatbot for quick queries.
Conclusion
The du head office is an essential hub for customer service, corporate solutions, and technical support. With a well-located office in Dubai Media City, multiple service options, and convenient online alternatives, du ensures that both individual and business customers receive the assistance they need. If visiting in person, booking an appointment is recommended to save time. However, du’s online and mobile services offer a seamless experience for those who prefer remote assistance.
For further details, visit the du official website or contact their customer support team.
