If you have recently moved to Sharjah or have been a business owner for quite a while, utility bills are a necessity that you will have to deal with daily. The Sharjah Electricity and Water Authority (SEWA) has offered the highest ease of checking and paying the utility bills by using online and offline payment methods. This guide is going to provide you with the simple steps to view and pay your SEWA bill online so that you save time and avoid being charged for late payment.
What is a SEWA Bill?
A SEWA bill is a utility invoice that is sent every month by the Sharjah Electricity and Water Authority. The items listed are normally the following:
- Electricity usage.
- Water provision.
- Gas (if any).
- Service and meter fees.
Whether you’re at rent or are a tripper that operates a business outlet, you must pay the SEWA bills in time to escape service interruption or reconnection fees.
How to do Sewa Online Bill Check?
The internet options that provide the maximum speed, convenience, and the possibility of viewing your billing history are the following: You can view your bill in under a few minutes by following these steps:
1. SEWA Website (www.sewa.gov.ae)
- Go to the official website of SEWA.
- Tap on “Consumer Services” > “Billing Services” > “View Your Bill”.
- Input your Account Number or Premise Number that is shown on the previous bills.
- At last, simply click on Submit to immediately view your bill amount, due date, and consumption.
2. SEWA Smart App
The SEWA Smart App is a full management solution for billing and usage available on both Android and iOS:
- Firstly, you need to register your account using your email and phone number
- Then, add multiple premises or accounts (ideal for landlords or businesses)
- Next, track consumption trends month-to-month
- Furthermore, access e-bills, payment history, and upcoming dues
Pro Tip:
By associating the app with generating push notifications or registering your email and mobile number, you can get alerts when a new bill is generated each month.
How to do Sewa Bill Payment Online?
Paying online is the most popular method of processing due to its simplicity and high speed. You can settle your bill through various platforms:
1. SEWA Website – Fastest way to pay
- At the SEWA homepage, hit the “Quick Pay” button.
- Input your SEWA Account Number.
- Check your outstanding dues and click “Pay Now.”
- Use your credit or debit card to finish the transaction.
- You will receive a confirmation email or SMS instantly.
2. SEWA Smart App
- Login to your Sewa Mobile app.
- Go to “My Bills” > “Pay Now”.
- To pay, choose saved cards or enter new payment details.
- Secure, fast payment gateway.
3. Online Banking via UAE Banks
- A SEWA bill payment is also possible through most banks in the UAE:
- Log in to your bank’s portal (e.g., Emirates NBD, ADCB, FAB).
- Go to Utility Payments.
- Select SEWA and input your account number.
- Check the amount, and proceed to payment.
4. Government Portals
Moreover, you can pay SEWA bills using:
DubaiNow App (if linked to your SEWA account)
5. Smart Sharjah platform
These options are particularly useful for residents who manage bills in more than one emirate.
How to Check and Pay SEWA Bill Offline?
f your choice is to go with traditional methods, or if internet accessibility is difficult for you, then SEWA provides various offline ways:
1. SEWA Customer Happiness Centers
These centers are established in all major places in Sharjah, such as Rolla, Al Nahda, and Al Majaz.
Friendly staff members will facilitate the checking and settling of bills.
Payments can be made by cash, card, or cheque.
They are usually open from Sunday to Thursday from 7:30 AM – 2:30 PM.
a. Head Office
600566665
7:30 am to 3:30 pm – Mon to Thurs (Ramadan 9 am to 2.30 pm).
Al Khan Area, Government Departments Complex. Click here to view location map
b. Follow Up Department (Customer Services)
600566665
7:30 am to 3:30 pm – Mon to Thurs 8:00 am to 1:00 pm – Sundays
Halwan area, next to Sharjah Cooperative Society. Click here to view location map
c. Al Majaz Customer Service Center
7:30 am to 8:30 pm – Mon to Thurs Customer Care 8:00 am to 1:00 pm – Sundays
Near Al Safiya Park. Click here to view location map
d. Industrial Area Customer Service Center
7:30 am to 8:30 pm – Mon to Thurs (Ramadan 9 am to 2.30 pm)Customer Care 8:00 am to 1:00 pm – Sundays
Opposite to Ramez Mall. Click here to view location map
e. Halwan Customer Service Center
24 hrs / 7 days (For Inquiries, Payments and Reconnection)
Halwan area, next to Sharjah Cooperative Society. Click here to view location map
f. Budaniq Customer Service Center
7:30 am to 8:30 pm – Mon to Thurs (Ramadan 9 am to 2.30 pm)Customer Care 8:00 am to 1:00 pm – Sundays
Budaniq area, next to Megamal. Click here to view location map
2. Mutual Services Department
7:30 am to 3:30 pm – Mon to Thurs (Ramadan 9 am to 2.30 pm)
Al Rahmaniya 065026500Click here to view location map
3. SEWA Call Center
- Call 991 (24/7)
- 600566665
- info@sewa.gov.ae
4. Exchange Houses and Banks
Go to exchange houses like Al Ansari Exchange to pay at the counter.
Banks that also accept walk-in bill payments include ADCB and Emirates Islamic.
5. Self-Service Kiosks
These kiosks are placed in malls, government buildings, and other useful spots.
They operate 24/7.
You can enter your SEWA account number and pay via card instantly.
6. Etisalat Payment Machines
With your Etisalat account, you can now top up and pay SEWA bills.
You can find these machines in various parts of Sharjah and the UAE.
Tips to Avoid Late Payments
Overdue payments for SEWA bills may lead to a fine or disconnection of services. The following are a few simple ways to help you stay ahead:
- Set a calendar alert on the 1st or 2nd of each month.
- If your bank or SEWA app supports it, activate the auto-pay option.
- Sign up for e-bills to get notifications on the new bills in real-time.
- Keep an eye on your consumption on the app to avoid surprises on your bills.
SEWA Contact Information
You can contact SEWA if you need assistance or want to raise a query in the following ways:
- Call Center: 06-528-8888
- In case of an Electricity/Water/Gas emergency, you can dial 991
- Email: customercare@sewa.gov.ae
- Branches: Available in most areas of Sharjah
- Website: www.sewa.gov.ae
Common Issues and Solutions
- My bill is too high – what should I do?
Check your monthly usage on the SEWA app, and make a comparison
Look for leaking taps or inefficient appliances
Cut down usage during peak hours - Payment didn’t go through – what now?
Confirm your card information and balance.
Try a different card or a different payment method
Wait a couple of minutes and then try to call your bank - Wrong bill or duplicate charge?
Go to a SEWA office or contact our customer service for your inquiry to be resolved.
Conclusion
Paying and checking your SEWA bill in Sharjah is quick and easy, whether you do it from your own house or prefer to go for the traditional in-person approach. In addition, SEWA has varied ways for payment, such as mobile apps, kiosks, reminders, and so on, so that all its customers, including residents and business owners, have access to reliable and comfortable utility services.
So why wait? To continue with good service, make sure you pay your bills on time and keep up with them all year round without interruption!
FAQs
- Can I pay my SEWA bill through a bank?
Yes, most UAE banks allow SEWA bill payments through online and mobile banking. - What happens if I don’t pay my SEWA bill on time?
Late payments may result in service disconnection or penalty charges. - Is there a SEWA mobile app?
Yes, the SEWA Smart App is available on Android and iOS for bill management and payments. - Where can I pay my SEWA bill offline?
You can pay at SEWA offices, exchange houses, banks, and self-service kiosks across Sharjah.
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